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Customer Service

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Our customer service training programme is designed to help address the key challenges facing organisations today. Our customer service training courses ensure that participants are equipped with the skills and behaviours necessary to help them deliver superior customer experience within their organisations whilst increasing customer loyalty and retention.

Examples of Course Modules

  • What is customer service?
  • Identifying your customers and their expectation
  • Importance of communication
  • Barriers to communication
  • First impressions
  • Building rapport
  • Active listening and questioning skills
  • Handling complaints
  • Voice projections

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